Abstract is missing.
- Conversational UX Design: An IntroductionRobert J. Moore, Raphael Arar. 1-16 [doi]
- Adapting to Customer Initiative: Insights from Human Service EncountersMargaret H. Szymanski, Robert J. Moore. 19-32 [doi]
- Safety First: Conversational Agents for Health CareTimothy W. Bickmore, Ha Trinh, Reza Asadi, Stefan Olafsson. 33-57 [doi]
- Conversational Agents for Physical World NavigationJan Balata, Zdenek Míkovec, Pavel Slavík. 61-83 [doi]
- Helping Users Reflect on Their Own Health-Related BehaviorsRafal Kocielnik, Gary Hsieh, Daniel Avrahami. 85-115 [doi]
- Teaching Agents When They Fail: End User Development in Goal-Oriented Conversational AgentsToby Jia-Jun Li, Igor Labutov, Brad A. Myers, Amos Azaria, Alexander I. Rudnicky, Tom M. Mitchell. 119-137 [doi]
- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management AdviceHeloisa Candello, Claudio S. Pinhanez. 139-157 [doi]
- Conversational Style: Beyond the Nuts and Bolts of ConversationGregory A. Bennett. 161-180 [doi]
- A Natural Conversation Framework for Conversational UX DesignRobert J. Moore. 181-204 [doi]