Abstract is missing.
- Knowledge Management in ITSM: Applying the DIKW ModelSue Conger, Jack Probst. 1-18 [doi]
- IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System SolutionAbdul Rahman Ahlan, Yusri Arshad, Binyamin A. Ajayi. 19-33 [doi]
- DSS Based IT Service Support Process Reengineering Using ITIL: A Case StudyRaul Valverde, Malleswara Talla. 35-65 [doi]
- Managing Cloud Services with IT Service Management PracticesKoray Erek, Thorsten Pröhl, Rüdiger Zarnekow. 67-81 [doi]
- Towards Semantic Support for Business Process IntegrationRoberto Pérez López de Castro, Inty Sáez Mosquera, Jorge Marx Gómez. 83-99 [doi]
- Integrating ERP with Negotiation Tools in Supply ChainPaolo Renna. 101-129 [doi]
- Adaptive Applications: Definition and Usability in IT-based Service Systems ManagementAmmar Memari, Jorge Marx Gómez. 131-154 [doi]
- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services ManagementIvan Palomares, Luis Martínez. 155-177 [doi]
- Improving Decision-Making for Clinical Research and Health AdministrationAlexandra Pomares Quimbaya, Rafael A. Gonzalez, Wilson-Ricardo Bohórquez, Oscar Mauricio Muñoz, Olga Milena García, Dario Londoño. 179-200 [doi]
- Architecture for Business Intelligence Design on the IT Service Management ScopeC. P. Marin Ortega, C. P. Pérez Lorences, Jorge Marx Gómez. 201-213 [doi]
- Improving IT Service Management with Decision-Making Support SystemsManuel Mora, Gloria E. Phillips-Wren, Francisco Cervantes-Pérez, Leonardo Garrido, Ovsei Gelman. 215-232 [doi]