Ricardo Pineda, Amit J. Lopes, Bill Tseng, Oscar H. Salcedo. Service Systems Engineering: Emerging Skills and Tools. In Cihan H. Dagli, editor, Proceedings of the Conference on Systems Engineering Research, CSER 2012, St. Louis, MO, USA, March 19-22, 2012. Volume 8 of Procedia Computer Science, pages 420-427, Elsevier, 2012. [doi]
Abstract is missing.