Abstract is missing.
- The Evolution of Knowledge Management within NCR CorporationMaria Babilon. 1-4 [doi]
- Documentation Meets a Knowledge Base: Blurring the Distinction Between Writing and Consulting (A Case Atudy)Anne L. Jackson, Gregory Lyon, Janet Eaton. 5-13 [doi]
- Building a Home-grown Knowledge Base: Don t Wait for the Resources - Build a PrototypeSusan B. Jones, Carol Wood. 14-17 [doi]
- Combining Training and Customer Documentation into Modular, Reusable InformationMildred E. McGuire, Lee Anne Center, Gregory D. Henderson, Lori Ely, James M. Moran. 18-22 [doi]
- Customers Use of Documentation: The Enduring Legacy of PrintKarl L. Smart, Kristen Bell De Tienne, Matthew E. Whitting. 23-28 [doi]
- Are Electrons Better Than Papyrus? (Or Can Adobe Acrobat Reader Files Replace Hardcopy?)Harold Henke. 29-37 [doi]
- Designing and Developing Surveys on WWW SitesSusan Feinberg, Peter Y. Johnson. 38-42 [doi]
- Using Web Server Logs to Improve Site DesignM. Carl Drott. 43-50 [doi]
- Documentation Integrity for Safety-Critical Applications: The COHERE ProjectDavid G. Novick, Joel Juillet. 51-57 [doi]
- Designing Usable ListsThomas P. Moran. 58-62 [doi]
- Who Exactly is Trying to Help Us? The Ethos of Help Systems in Popular Computer ApplicationsNeil Randall, Isabel Pedersen. 63-69 [doi]
- Novel Help for On-Line HelpCécile Paris, Nadine Ozkan, Flor Bonifacio. 70-79 [doi]
- Kiosk-Based User Testing of Online BooksJean Scholtz. 80-86 [doi]
- A Comparison of Two Current E-commerce SitesRoger Tilson, Jianming Dong, Shirley Martin, Eric Kieke. 87-92 [doi]
- Technical Documents Designed to Fit the Beginner: A Recursive ProcessMonica Younger. 93-97 [doi]
- A Wizard for Wizards: Decision Support for the New or Despairing UserMichael Priestley. 98-102 [doi]
- The Zen of Minimalism: Designing a Top-of-Class Manual for Beginners and Advanced UsersCarl Stieren. 103-112 [doi]
- Electronic Colloquia: Idea and PracticeJochen Bern, Christoph Meinel, Harald Sack. 113-119 [doi]
- ESSQL: An Enhanced Semi-Structured Query Language for Composite Document RetrievalsReo-Jo Yamashita, Tetsuro Ito, Hsiu-Hsen Yao. 120-126 [doi]
- Managing the Software Design Documents with XMLJunichi Suzuki, Yoshikazu Yamamoto. 127-136 [doi]
- Opentag and TMX: XML in the Localization IndustryWilliam Burns, Walter Smith. 137-142 [doi]
- Nudging a Global Glossary to the New MillenniumStephanie Brucker, P. J. Schemenaur. 158-163 [doi]
- Meeting the Needs (and Preferences) of a Diverse World Wide Web AudienceDeborah A. Hysell. 164-172 [doi]
- Evaluating On-Line and Off-Line Searching Behavior Using Thinking-Aloud Protocols to Detect Navigation BarriersLuuk Van Waes. 180-183 [doi]
- Help Design Challenges in Network ComputingBen Gelernter. 184-193 [doi]
- Task Oriented or Task Disoriented: Designing a Usable Help WebMichael Priestley. 194-199 [doi]
- Home Sweet Home: where do technical communication departments belong?Nina Wishbow. 200-205 [doi]
- Finding a Home for Technical Communication in the AcademyMichael Carver. 206-213 [doi]
- Designing a WinHelp Project for Quick Conversion to Lowest-Common-Denominator HTML-Based Help: A Case StudyLaurie Kantner, Larry Rusinsky. 214-218 [doi]
- Productivity Tools for Web-Based InformationRobin Green. 219-226 [doi]
- Creating an HTML Help System for Web-Based ProductsLaura Rintjema, Kara Warburton. 227-233 [doi]
- Goal-Driven Task Analysis: Improving Situation Awareness for Complex Problem-SolvingMichael J. Albers. 234-242 [doi]
- Applying the Act-Function-Phase Model to Aviation DocumentationDavid G. Novick, Saïd Tazi. 243-249 [doi]
- But what did we learn...? : Evaluating Online Learning as ProcessPaul Beam II, Brian Cameron. 258-264 [doi]
- Analysis of Student Web Browsing Behavior: Implications for Designing and Evaluating Web SitesEva M. Thury. 265-270 [doi]
- Measuring the Ysability Index of Your Web SiteBenjamin Keevil. 271-277 [doi]
- Using HTML Frames for Institutional WebsitesGlenn J. Broadhead. 278-285 [doi]
- Creating an Interactive Tutorial for a Web-Based ProductSamantha Shurety. 286-291 [doi]