Table of Contents

• RetreatsJeb Lawson. 15 [doi]
• Ethics and values issues, information technology and university responses to the mixFrank W. Connolly, Patricia McGregor, Virginia E. Rezmierski. 21-23 [doi]
• Practical management of computer ethics: computer center and computer science department approachesJames A. Haskett, John W. Smith, George Town, Susan F. Stager. 25-31 [doi]
• A full-service approach to computing supportAlice L. Conniff, Thomas A. Gerace. 39-42 [doi]
• Mapping user needs to information resourcesWilliam P. Conniff. 43-48 [doi]
• Security on computer networksJoanne Costello. 49-52 [doi]
• Issues of censorship vs privacy on computer networksJoanne Costello. 53-56 [doi]
• Networking and telecommunication strategies - on-line services for the campusLinda Adams DeBula. 57-60 [doi]
• When you can't chain'em to the desk: secrets for getting and keeping labbiesVictoria Eisele, Laura Teich. 61-68 [doi]
• Internet library catalogs: the MPG as emulation negotiatorJan Eveleth. 69-71 [doi]
• On-line consulting for the on-line consultantCarla J. Fermann. 73-75 [doi]
• Electronic mail: expanding library services beyond traditional boundariesStephen Foster, Daniel Ferrer. 77-80 [doi]
• The Chapman Residence Hall project: a microcomputer rental pilot projectRobert J. Fyfe. 81-88 [doi]
• Downsizing newsletters at the University of MichiganSusan R. Harris, Susan Topol. 99-103 [doi]
• The evolving support toolbox or redistributed supportJohn Hawkins. 105-112 [doi]
• Distributed support assistants as partnersBonnie R. Hites. 117-122 [doi]
• Providing computing services outside of the computing labsSteven K. Huth. 141-145 [doi]
• Producing a technical newsletter in a supercomputing environment - information source mixing and the production of documents and newsletter articlesMarsha Jovanovic. 155-157 [doi]
• Distributed support for LAN administrationDiane Louise Jung. 159-164 [doi]
• Distributed computing support: buying and selling it wholesaleLorna Richey Kearns. 165-169 [doi]
• Respecting diversity: designing from a feminine perspectiveSheila Kieran-Greenbush. 171-175 [doi]
• Reaching the adult learner: adult learning and computer trainingSheila Kieran-Greenbush. 177-182 [doi]
• Novell cuisineLaura Kim, Jeffrey McCullough. 183-184 [doi]
• Training students on customer service excellenceSandra J. Li. 191-193 [doi]
• Student employees: threat or menace?Katie M. Livingston. 195-198 [doi]
• Student employees in academic computing: more than just baby-sitters for equipmentLes Lloyd. 199-201 [doi]
• A cornucopia of connections: getting from here to there, for little or no money downLandy Manderson. 203-210 [doi]
• There s gold in them thar networks! or searching for treasure in all wrong placesJerry Martin. 219-227 [doi]
• On the hot seat: preventing staff burnout by rotating consulting responsibilitiesPatrick V. McGregor. 229-234 [doi]
• Pick a medium, but not just any mediumCindy Meneghin. 235-238 [doi]
• The death of personal computing at the University of ScrantonVince Merkel, Deanne Loftus. 239-242 [doi]
• Accommodating the computing access needs of persons with disabilitiesGlenda E. Moum. 243-246 [doi]
• It s out there, somewhere..., but what s available, and how can I access it?James A. Muir. 247-253 [doi]
• TIPS - today s information processing skillsPatricia Nun. 255-261 [doi]
• Documentation in academic computing managementJeanne Marie Olexy. 263-269 [doi]
• Reorganization for the 90 sTheresa A. Pardo, Jami L. Bult. 271-274 [doi]
• Administrative workstation project: computer training for the vice president s officeRita Pavolka, Susan F. Stager. 275-281 [doi]
• Help, come and fix it for me! Leila Shahbender Pike. 283-286 [doi]
• The Miami University Cultural Diversity Awareness projectMark Powers. 301-302 [doi]
• Writing collaborative documentation over the network or it sure beats trudging to another working session in a snowstorm!Donna Raleigh. 303-311 [doi]
• Working together: improving communications between help desk personnel and facultyDonna Raleigh. 313-316 [doi]
• Creation and implementation of policy for information technology use: abounding ethics and values issuesVirginia E. Rezmierski. 317-324 [doi]
• Finding harmony in systems development and user servicesJanis Rogainis. 325-331 [doi]
• Designing a campus-wide workstation environment for science and engineering instructionSharon Roy. 333-339 [doi]
• FACES: a faculty support program at Syracuse University. How do we assist faculty in bringing the computer into the classroom?Beth D. Ruffo. 341-344 [doi]
• Providing user support: a response to economic restraintSurinder Saini, Lucianne Lavvie. 351-356 [doi]
• Handicapped computingDavid Schatz. 357-362 [doi]
• Centrally supporting remote printingPaul J. Sitze, Yin Kean. 363-365 [doi]
• Electronic consulting: software tools to enhance consulting at the San Diego Supercomputer CenterMark Sheddon, Wayne Schroeder. 367-372 [doi]
• Distributed LAN administrationKaren Stallworth. 377-378 [doi]
• Scantastic voyageHoward Joy Strauss. 379-393 [doi]
• DASH: a resource browser and help systemChristopher J. VanHaren. 405-406 [doi]
• Three steps for effective student consulting education, motivation, and promotionFran Versace, Christina M. Frederick. 407-410 [doi]
• Discipline-oriented vertical organization in academic computingMatthew Wall. 411-416 [doi]
• Providing distributed services in a small college setting or surviving as a user services generalistJenny Walter. 417-424 [doi]
• Tearing down the walls: supporting an emerging interdependent computing environmentDerek J. Wilson, Kata McCarville. 425-429 [doi]
• The Sears, Roebuck of software distributionJane Wolff, Aron Roberts. 431-433 [doi]