Table of Contents

• The GUIDE: (graphical user interface designed for education)Mark Resmer. 1-7 [doi]
• Extending the Internet into the home at the Ohio State UniversityFred Crowner, Art Krumsee, Sandra J. Li, Jerry Mantin, William B. Miller. 8-15 [doi]
• MARS - machine automated response systemMichael Robertson. 16-20 [doi]
• Integrating multi-site information through GopherScott Lathrop. 21-22 [doi]
• Collaborating on an online information system for MetaCenterDan Dwyer. 26-28 [doi]
• Future directions in online information at MetaCenterRobert B. Stock. 29-33 [doi]
• Network information centers (NICs): is there one on your horizon?Susan Calcari, Priscilla Huston, Jan Eveleth, Linda J. Hutchison, Jerry Martin. 34-44 [doi]
• Collection development in the electronic libraryKristin Antelman, David Langenberg. 50-56 [doi]
• Computer center / library cooperation: the Greensboro modelMarlene R. Pratto. 69-75 [doi]
• The networked library: a cooperative training program for today s campusSharon Roy, Colette O. Holmes. 76-79 [doi]
• User services staff & faculty collaboration: cruel and unusual punishment?John H. Major. 80-85 [doi]
• Caprina: wide access to digitized images for educationWalter Gilbert. 97-101 [doi]
• Diffusion and adoption of the digital future: a case study in bringing multimedia to the campus communityCaroline Beebe. 102-107 [doi]
• The joy of cooking: about computing in the classroom - know your ingredientsMeg Brady, Linda Manning. 111-116 [doi]
• Seeding, fertilizing, and growing faculty and classroom computing at IUBBonnie R. Hites, Susan F. Stager. 117-129 [doi]
• There s gold in them thar networks! or searching for treasure in all the wrong placesJerry Martin. 130-149 [doi]
• The challenge of the Internet explosion: ideas for staying ahead of the usersAudun S. Runde. 150-154 [doi]
• Evangelizing the Internet among academicsWayne Miller. 155-159 [doi]
• A Gopher interface to relational databasesPaul Lindner Jr.. 160-164 [doi]
• Keeping those cards and letters coming or how to make a reliable and stable campus wide information systemWilliam B. Miller. 165-167 [doi]
• A rolling Gopher gathers no mossJerry Berkman. 168-172 [doi]
• Nonviolent crowd controlJerry Berkman. 173-178 [doi]
• Universal email: from zero to 60 in 36 monthsDon M. Wee, A. Bahaveolos Jr.. 179-188 [doi]
• LANS are more than just wires reorganizing to support departmental networksGreg Sprague. 194-198 [doi]
• Defining and training administrators for distributed networkingTeri Adams, Christine Wendt. 199-203 [doi]
• Distributed consultants get the job done; Ohio State s computing support on the frontlinesSusan Jenkins Saari. 204-205 [doi]
• Distributed academic computing support at Arizona State UniversityEdward A. Greenberg. 206-211 [doi]
• The college consultant program marketing management challengesKathy Wright. 212-218 [doi]
• Developing a computer use policy at the University of California at BerkeleyJacqueline Craig. 219-221 [doi]
• Computer use policies: the challenge of updating lab software securityAllan R. Jones. 222-224 [doi]
• You don t have to look like a pirate to be one - the role of academic computing in software piracy deterrenceDiana E. D Angelo. 225-237 [doi]
• Students training students: a peer training program that worksJeanne Cavanaugh. 238-242 [doi]
• Managing Macs made painless: leveraging the right tools for the jobMike W. Miller. 243-255 [doi]
• Ergonomics - the miracle drug for terminal illness at MIT?Christi-Anne Castro. 256-259 [doi]
• The making of an unmonitored 24 hour access computer labSarah Baker. 260-266 [doi]
• Security in unattended computing labs - safeguarding users as well as machinesJenny E. Walter. 267-271 [doi]
• Neither rain nor sleet nor dark of night - managing public computer clusters at MITRita A. DiCecca. 272-275 [doi]
• Striving for competent student consultantsJenny E. Walter. 276-281 [doi]
• Training Helpdesk: using students to beat the oddsAnnette B. Littrell. 282-284 [doi]
• StopIt!Joanne Costello. 285-287 [doi]
• Expanding the campus computing community: user support of non-traditional & distance learners at a small, liberal arts college for womenCynthia L. Krey. 288-291 [doi]
• Providing information technology services at Queen s: a task-oriented approachStan Yagi. 297-307 [doi]
• From the ladder to the matrix: moving to self-directed, cross-functional work teamsTeri Adams, Jo Ella Coles, Patrick V. McGregor. 308-316 [doi]
• Providing user services with cross-organizational cooperationPaul Gandel, William Buntain. 317-324 [doi]
• A modular design for user satisfaction assessmentsElizabeth A. Evans. 325-329 [doi]
• Expanding the help desk to simplify customer access to CIT services: the integration of services across platforms, applications, and unitsSandra L. Peters. 330-334 [doi]
• Changing services: clients, quality, and collaborationMichael G. Prais. 338-343 [doi]
• Implementing total quality in information technology: the second yearBrenda L. Firquin. 344-345 [doi]
• Applications of TQM for user servicesHarvey S. Axlerod. 346-350 [doi]
• No problem problem trackingSharon Kanter, Gary Jones. 351-356 [doi]
• The care and feeding of a network connection requestJeanne Lee Cunningham. 357-365 [doi]
• Improved help line/service tracking - using a TQM approachSusan P. Polyson, James B. Yucha. 366-370 [doi]
• Doing more with lessKaren Susan Ford. 371-380 [doi]
• Business process re-design in the academic environment: a methodical approach to maximizing the impact of scarce information technology support resourcesRoger W. Harris. 381-407 [doi]
• Managing chaos: being available without driving the consultants crazyJudy Martin, Martie Skinner. 408-411 [doi]
• Converting from a paper to an on-line computing center newsletterMatthew Wall. 412-418 [doi]
• Putting it on the silver screen: the transition from paper documents to online data formats when publishing campus information on-lineAron Roberts. 419-423 [doi]
• Culture, cost, & conscience: a strategy for introducing electronic computing publications at Indiana UniversityJan Holloway. 424-433 [doi]
• Documentation for N usersJeanne Cavanaugh. 434-436 [doi]
• Documentation for novice computer usersJohn Dohar. 437-439 [doi]
• From chaos to quality: the evolution to high caliber instructional materialsPatricia Nun, Phillip Shaw. 440-442 [doi]
• Writing about TCP/IP: challenges and a solutionSusan R. Harris. 443-445 [doi]
• Computing training culture crashMarilyn M. Everingham-Stone, Leo Sell. 446-452 [doi]