Abstract is missing.
- User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuseRodney Petersen, William Kupersanin. 3 [doi]
- Managing change (workshop)Ann Stunden. 5 [doi]
- Educating computing support professionals at Northwestern University & Indiana University (panel)Patrick Canevello, Diane Jung-Gribble. 9-10 [doi]
- If they build it, they will come (panel): creating a virtual academic department in cyberspace - a presentation by the E-works collective of the University of Illinois at ChicagoNiki Aguirre, Sajjad Lateef, Keith Dorwick, Ken McAllister, Jim Fletcher, James J. Sosnoski. 11-12 [doi]
- Telecommuting to the university (panel)Shelley Owen, Bronwen Heuer. 13 [doi]
- Providing dial-up graphic access to InternetJames L. Adams, Lucinda T. Lea. 17-19 [doi]
- Aiming for a consolidated help desk - a consultant s point of viewKevin Balogh. 21-22 [doi]
- To web or not to webJeanne Cavanaugh. 23-25 [doi]
- Managing large publications/communications projects and surviving to tell the taleTeresa M. Craighead. 27-30 [doi]
- Integrating electronic mail into university cultureDavid E. Dodds. 31-35 [doi]
- Netscape - network tool or is it more than just that?David E. Dodds. 37-41 [doi]
- The Wireless Computing Lab Prototype Project at the University of PittsburghPeter Donovan, Robin Ruefle. 43-49 [doi]
- Automating user request processing with EARPDavid A. Dougherty, Paul R. Taylor, Don Michaels. 51-55 [doi]
- Web exams and surveys: using the Web to gather and disseminate informationNicole English. 57-58 [doi]
- The Lighthouse: a lightweight call tracking system for adapting to changing technology needsKathryn F. Gates, Krista H. Vernon, James F. Ball, Carl E. Raffa. 59-63 [doi]
- Supporting 50 classrooms full of whiz-bang technologyWalter Gilbert. 65-66 [doi]
- The Web as a campus wide information system: tunnel of love or house of mirrorsJoyce E. Hicks, Marlane C. Steinwart. 67-68 [doi]
- Special computing resources and services for Indiana University departmentsBonnie R. Hites. 69-72 [doi]
- Who spins the Web?Jan R. Holloway, Marsha P. Waren. 73-76 [doi]
- The brass rings of technology: how to present the new computing solutionsAllan R. Jones. 77-79 [doi]
- Beyond evolution: the transformation of the Princeton University help deskChristopher F. Jones. 81-83 [doi]
- Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services programPat Kava. 85-88 [doi]
- Information literacy: the Web is not an encyclopediaLida L. Larsen. 89-93 [doi]
- Level II technical support in a distributed computing environmentTim Leehane. 95-99 [doi]
- Desktop videoconferencing - first stepsJerry Martin. 101-104 [doi]
- Moving to a total client server operationJerry Martin. 105-108 [doi]
- Residence hall consulting at Penn StateKathy Mayberry, Steve Pierce. 109-111 [doi]
- Penn State s Lab Manager Kathy Mayberry, Joe Leluga. 113-115 [doi]
- Training student staff: a conference-style approachTheresa A. M. Noble. 117-119 [doi]
- We won t be getting a Christmas card from them this year - Kenyon College s client support transitionMike Ossing, Christy Rigg. 121-122 [doi]
- When opportunity knocks: leveraging reengineering for computer trainingJeff Pankin, Mary Ellen Bushnell. 123-126 [doi]
- Self-paced training expanding educational opportunitiesPeter L. Peterson. 127-131 [doi]
- Seven years good luck: changing the labs at a regional universityMichael G. Prais, Nanette Suitts. 133-137 [doi]
- Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operatorsCarol L. Smith. 139-142 [doi]
- Technology crash course: introducing new students to the campus computing environmentKelly Wainwright. 143-145 [doi]
- Re-centralizing: the pendulum wobbles backDon M. Wee. 147-150 [doi]
- LEEP3 - distance education tipsMarsha Woodbury. 151-152 [doi]