Abstract is missing.
- Windows 2000 Deployment Overview at the University of Colorado at BoulderDavid Bodnar, Brad Judy, Alfred Roberts. 8-13
- Web Site Redesign FolliesJan Boucher, Marion Smith. 14-18
- The Right Tools for the Right Jobs: Developing a Student Management SystemJ. P. Brannan, James Landis. 19-21
- Building an Enterprise Web Infrastructure Using Windows 2000Charles Brophy. 22-28
- A Structure for Project Management and Collaboration in a Higher Education IT OrganizationJeffrey Cepull. 36-39
- One Stop Shopping Getting Connected at Texas A&M UniversityTeresa Chipman, Dustin Long. 50-52
- Documentation Aerobics: Toning and Streamlining Your Body of Documentation Teresa M. Craighead. 53-56
- From VTs to iMacs: Moving Public Computing Access into the 21st CenturyRobert Denton, Patrick Jensen. 70-73
- Manage All the Computer Labs on Campus? What Did I Do to Deserve This?Kathy DuBose. 74-78
- Changing the Face of Student Employment in IT at the University of RochesterJanak Gada, Jason Wagner. 80-81
- 0 - IMAP in 90 Days or How to Migrate 25, 000 Users to IMAP in Three MonthsJay Graham. 82-85
- Early Adopters An Internet 2 Middleware ProjectJay Graham, Jeffrey Cepull. 86-91
- Knowledgebase Integration with a 24-hour Help DeskJay Graham, Brian K. Hart. 92-95
- Creating a Technology Desk in an Information CommonsSusan Hales, Don Rea, Marcella Siegler. 96-101
- Getting Students Off on the Right Foot: One Step Toward Building the Future at ISULinda J. Hutchison, Jay S. Hardcastle, Bonnie S. Whalen. 106-114
- Strategic Partnerships for Managing LabsLinda J. Hutchison, Dennis J. Engholm. 115-121
- Collaborative Partnerships to Support Faculty Development in the Information AgeKimberlye P. Joyce, Marvette Johnson, Lucretia McCulley, John Outland, Fran White. 136-140
- Windows 2000 Deployment Technical Challenges at the University of Colorado at BoulderBrad Judy, Alfred Roberts, David Bodnar. 141-145
- The Distributed Support Program at NC State University: Challenges and Rewards of Successful PartnershipsSusan West Klein. 149-152
- Raising the Bar: A Training Program for Student WorkersPatti Landau. 153-157
- Kicking It Up a Notch: Adding Zest to Your Student Employee TrainingCelisa Mettler Manly. 177-180
- Where the Students Are...Computing Services at the Customer SourceGlenda E. Moum. 195-197
- Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information TechnologyJim Osborn. 227-233
- Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown UniversityEileen Palenchar, Stephanie Birdsall. 234-237
- Three Years in the Solution CenterFrank Poduska. 249-251
- Electronic Kiosk Project: Distributed Access to E-Mail and Web BrowsingJeffrey Raymond. 266-269
- Helping Students Help: Empowering and Motivating Student WorkersCourt Sansom. 285-288
- Putting Help Where the User Is - A Desktop Computer Support StrategyCheryl Stahler. 294-297
- Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?Jen Whiting, Gary Eshbaugh. 322-325
- CATS-MERLOT: A Website for Academic Technology StaffAbbe Altman, Jan Boucher, Marion Smith. 333
- Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk EnvironmentCynthia A. Burdick. 334-335
- New Student Conferences: An Introduction to Computing at Texas A&M UniversityDustin Long, Teresa Chipman. 336
- Building Non-traditional Collaborations Using New TechnologiesMarvette Johnson, Scott Mayer, Karen Pierce. 341-342
- Hitting a Moving Target: The Handout Revision ProjectPatti Landau, Stephen McGinnis. 348-350
- WORKBENCH - The Financial Benefit and Savings to the UniversityAngelo Montovino. 353
- Assessing the Benefit of In-House Work Experience for University StudentsKaren Shackleford. 354-358
- Living in an ACD WorldJen Whiting. 362-364