Table of Contents

• Automating windows security: building a security CDDan Albrich. 1-4 [doi]
• Looking outwards: extending services to departmental labsDavid J. Blezard. 5-8 [doi]
• All in one is the way to go...building a XP professional hardware independent imageThomas Bohlke, Amy Magno. 9-11 [doi]
• Automation is a breeze with AutoItJason Brand, Jeff Balvanz. 12-15 [doi]
• Conversing with customersJason Brand, Alan Vetter, Jace McDaniel. 16-18 [doi]
• Oh no!: they want me to support students computers...?Kimberly H. Brookes, Susan K. Lees. 19-24 [doi]
• CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools developmentMelody Childs. 25-28 [doi]
• Network based home directories using OS X servAndré G. Chinn. 29-32 [doi]
• The department apprentice program: providing support on a decentralized campusPatrick Chinn. 33-35 [doi]
• Developing a synchronous web seminar application for online learningMichael D. Ciocco, Neil Toporski, Michael Dorris. 36-39 [doi]
• Customer-facing communicationAlison Cruess. 40-43 [doi]
• Developing an eLearning support modelDavid Davenport. 44-47 [doi]
• Automation & delegation to reduce lab management workloadDaniel B. Delgado. 48-52 [doi]
• Going beyond the call of duty: the implementation and support of OMNITanya Dunlap. 53-57 [doi]
• Leveraging student owned laptops on campus: I can t connect to the network. can you help me?Janice El-Bayoumi. 58-61 [doi]
• The wireless tightrope: an economical, secure, and user friendly approach for the wireless campusDouglas E. Ennis. 62-67 [doi]
• Building an IT help desk: from zero to heroKristi Evans, W. Teresa Jones. 68-74 [doi]
• Combining audio/visual and computing supportMat Felthousen. 75-82 [doi]
• Storm stories: surviving an upgrade to WebCT VistaKathryn Fletcher. 83-87 [doi]
• Casting nets in the waters of adaptive technologyJeanette Gauthier, Almond D. Dillard. 88-91 [doi]
• An augmented campus design for context-aware service provisionAlessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce, Rosario Messineo, Giorgia Di Stefano. 92-97 [doi]
• The critical elements of patch managementThomas A. Gerace, Huseyin Cavusoglu. 98-101 [doi]
• Training: tackling the task of reeling them inJames A. Greathouse. 102-104 [doi]
• Printing in today s academic labs: not exactly what Gutenberg had in mindScott E. Hanselman, David Przybyla. 105-108 [doi]
• A new collaborative software package: TeamSpace at Stanford UniversityAlan Hebert, Allan Chen. 109-112 [doi]
• Detecting intruders on a campus network: might the threat be coming from within?Richard A. Henders, Bill Opdyke. 113-117 [doi]
• NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteersMotohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara. 118-121 [doi]
• Developing a comprehensive communication strategy to meet the needs of various stakeholder groupsKenneth Janz, Emily Gruenert. 122-129 [doi]
• Students: heal thyselfCarol Jarom, Beth Miller. 130-131 [doi]
• Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support centerKathy Kirchner. 132-137 [doi]
• Using thin client technology to reduce complexity and costSimon Kissler, Owen Hoyt. 138-140 [doi]
• Imaging, security, configuration, and maintenance for the massesBrandon Koeller, Karalee Woody. 141-146 [doi]
• Developing an e-learning System which enhances students academic motivationHidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura. 147-150 [doi]
• Stemming the tide: laptop support without a mandateAdam Krob, Kris Koenig. 151-153 [doi]
• Mapping the changing technological landscape: The university of Washington s 2005 faculty and student surveys on educational technologyCara Lane, Karalee Woody, Greg Yamashiro. 154-159 [doi]
• Creative action teams: innovative opportunities for team workLynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock. 160-164 [doi]
• A case study: implementing novell identity management at Drew UniversityE. Axel Larsson. 165-170 [doi]
• Sharing knowledge with peers: return on your investmentClaire C. Lassalle, Guy J. Lavergne. 171-174 [doi]
• Manning the boat with a diverse (non-traditional) crewDavid E. Alexander, Claire C. Lassalle, Lori C. Steib. 175-178 [doi]
• The evolution of software distribution: where did we come from and where are we heading?Michael Lazenka. 179-183 [doi]
• Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technologyJudith Oates Lewandowski. 184-187 [doi]
• Universal imaging: revolutionizing desktop supportStephen G. Lewis, Sara K. Rodgers. 188-191 [doi]
• So many labs: so little timeChristine Arteaga, Terri Lucas. 192-196 [doi]
• Security in the residential networkDavid P. Lytle, Veronica Resendez, Robert August. 197-201 [doi]
• From 0 - 60 in 4.2 seconds supporting the RESNETAmy Magno, Thomas Bohlke. 202-204 [doi]
• TECH spyware raid: the PEA matrixJoni Mason, Marilee Tuomanen. 205-206 [doi]
• Diskless linux system with unionfs for an educational computer centerHideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome. 207-210 [doi]
• From soup to nuts the comprehensive IT help deskSylvia Maxwell, Regina Davis. 211-213 [doi]
• Gauging adoptability: a case study of e-portfolio template developmentOwen G. McGrath. 214-217 [doi]
• THE fish! philosophy®: customer service from the fishbowJeni McIntosh-Elkins, Mike Rabe. 218-223 [doi]
• Navigating the great learning barrier reef: active training ideas to make learning fun!Karen McRitchie. 224-227 [doi]
• Pooling efforts to cast for better student employeesPatti Mitch. 228-232 [doi]
• Is your resNet support boat sinking?: try outsourcing!Brien G. Muller, Mark A. Bauer. 233-236 [doi]
• The water is wide: network security at Kenyon College, 1995-2005Joseph M. Murphy. 237-240 [doi]
• LaTeX: when word fails youBen Salzberg, Trevor Murphy. 241-243 [doi]
• Multiple solutions for digitizing equations for studentsTrevor Murphy. 244-246 [doi]
• PubsOnline: open source bibliography databaseScott A. Myron, Richard Knepper, Matt Link, Craig Stewart. 247-249 [doi]
• No parking!: (and other library technology quandaries)Rick Neal. 250-252 [doi]
• Open your eyes...speak your mind...help desk communicatingKarla Nelson, Tammie Kramolis, Teresa Kramolis. 253-256 [doi]
• New customers, new challenges, new structure: realigning support to survive massive growthDave Nevin, Mary A. Brock, Christian J. Sinnett. 257-261 [doi]
• Time To start charging for cleaning student computers?Ron Nichols, Karl Hassler. 262-265 [doi]
• Online and instructor-led technical training: a charge-back model that works!Cathy O Bryan. 266-269 [doi]
• Providing technology orientation for new faculty and staffKerrie O Connor, Anne Valerio, Debra Dexter. 270-272 [doi]
• Scheduling student employees doesn t have to make you crazyJim Osborn. 273-276 [doi]
• Supervising students in satellite locations: overlords need minions!Jim Osborn. 277-282 [doi]
• Implementation of IPv6 functions for a network user authentication system opengateMakoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe. 283-286 [doi]
• Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activitiesSusan Owen, Kenneth Janz. 287-293 [doi]
• QUICK scheduler a time-saving tool for scheduling class sectionsCherry Keahey Owen. 294-298 [doi]
• Customer service: help for the help deskAlfred Padeletti, Berthenia Coltrane, Richard Kline. 299-304 [doi]
• Internal and external communication and collaboration: building a strong help desk environmentVivian Pair, Debby Boyle. 305-309 [doi]
• Classroom technology: assisting faculty in finding weapons of mass instructionDonna M. Patterson, Lanie Steinwart. 310-311 [doi]
• From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana UniversityRita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes. 312-319 [doi]
• Schooling our consultants for a sea of residentsTeresa K. Pearson. 320-325 [doi]
• Desktop management: reeling in the great white whaleJerry Ringel, Andrea Mox, Jason Musselman. 326-332 [doi]
• Higher quality for less: IT user surveys over the webJohn V. Samuel, Takuya Noguchi. 333-335 [doi]
• You can never be too thin: skinny-client technologyAnita Schwartz, Cindy Guerrazzi. 336-337 [doi]
• Content for one: developing a personal content management systemDoug L. Simpson. 338-342 [doi]
• LabDisplay: bringing computer lab management into the new millenniumJeff Smith. 343-348 [doi]
• Designing a new employee orientation (NEO) systemJolanta Soltis, Pritesh P. Patel, Brian Whitworth. 349-352 [doi]
• If you build it, they will come: implementing a distributed desktop support program that worksAmanda Spear. 353-355 [doi]
• Revision control practices applied to computer configurationsRussell Sprague. 356-359 [doi]
• Doing more with less: departmental labs supportMike Stanley. 360-365 [doi]
• Computer lab management: serving our customers through communicationRachael Stanley. 366-371 [doi]
• Volunteerism: a new idea for filling university information technology needsRobert Strazzarino, Tyson R. Henry. 372-375 [doi]
• IT open house: what it can do for your organizationCathy A. Tabor, Patricia G. DeWalt. 376-379 [doi]
• We ve come a long way, baby!: but where women and technology are concerned, have we really?Kim Todd, Lori Mardis, Patricia Wyatt. 380-387 [doi]
• Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentivesKim Todd, Tabatha Verbick. 388-394 [doi]
• Synergy in action: when information systems and library services collaborate to create successful client-centered computing labsKim Todd, Lori Mardis, Patricia Wyatt. 395-400 [doi]
• The I.T. circuit certificate: training for the futureJoana Trimble. 401-404 [doi]
• Rensselaer s mobile computing program a whale of an idea!Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger. 405-410 [doi]
• Helping students help themselves: malware removalMichael Vedders, Paul Boyum. 411-414 [doi]
• PERTs: the support side solution to residential computingTabatha Verbick, Merlin Miller. 415-420 [doi]
• Providing students 24/7 virtual access and hands-on training using vmware GSX serverBenjamin Villanueva, Brett Cook. 421-425 [doi]
• NUBB: a network usage-based billing systemM. Scott Walters. 426-429 [doi]
• Reeling in new ideas for training student support consultantsJanice Ward. 430-434 [doi]
• Learning organization principles & project managementJohn S. Wasileski. 435-439 [doi]
• ResNet management: Wayne State University s experience supporting cisco clean access agentStephen Wassef, Rodrigo Reis, Dragan Lazin. 440-446 [doi]
• Using a database-driven website to track sensitive data useKate Webster, David Dyar. 447-449 [doi]
• Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF modelMichael White, Jim Matson. 450-452 [doi]
• Advanced technologies studiosKaralee Woody, Brandon Koeller, Damien Koemans. 453-455 [doi]
• Digital video clips covering computer ethics in higher educationTakashi Yamanoue, Michio Nakanishi, Atsushi Nakamura, Izumi Fuse, Ikuya Murata, Shozo Fukada, Takahiro Tagawa, Tatsumi Takeo, Shigeto Okabe, Tsuneo Yamada. 456-461 [doi]
• I.T. s not your parents library: no box requiredMike Yohe, Rick AmRhein. 462-465 [doi]