| 4 | -- | 0 | Dorothy E. Leidner, Wynne W. Chin. From the editors |
| 5 | -- | 0 | Janice C. Sipior, Diane Lending, Donald L. Amoroso, Susan A. Vowels. From the chair |
| 8 | -- | 25 | Yurong Yao, Lisa D. Murphy. A state-transition approach to application service provider client-vendor relationship development |
| 26 | -- | 44 | Sock H. Chung, Terry Anthony Byrd, Bruce R. Lewis, F. Nelson Ford. An empirical study of the relationships between IT infrastructure flexibility, mass customization, and business performance |
| 45 | -- | 68 | Bob Travica. Virtual organization and electronic commerce |
| 69 | -- | 88 | Michael R. Wade, Peter Tingling. A new twist on an old method: a guide to the applicability and use of web experiments in information systems research |
| 89 | -- | 108 | Mark A. Serva, John Benamati, Mark A. Fuller. Trustworthiness in B2C e-commerce: an examination of alternative models |