| 1 | -- | 4 | Vicki Smith-Daniels. In this Issue |
| 5 | -- | 36 | Sriram Thirumalai, Kingshuk K. Sinha. Customization Strategies in Electronic Retailing: Implications of Customer Purchase Behavior |
| 37 | -- | 64 | Anthony D. Ross, Frank P. Buffa, Cornelia Dröge, Donald Carrington. Using Buyer-Supplier Performance Frontiers to Manage Relationship Performance |
| 65 | -- | 87 | Jan Holmström, Mikko Ketokivi, Ari-Pekka Hameri. Bridging Practice and Theory: A Design Science Approach |
| 89 | -- | 120 | Wendell G. Gilland, Donald P. Warsing. The Impact of Revenue-Maximizing Priority Pricing on Customer Delay Costs |
| 121 | -- | 163 | Sriram Narayanan, Ann E. Marucheck, Robert Handfield. Electronic Data Interchange: Research Review and Future Directions |
| 165 | -- | 186 | Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland. An Empirical Examination of the Structural Dimensions of the Service Recovery System |