| 2011 | -- | 2033 | Francisco José Martínez López, Yangchun Li, Changyuan Feng, Huaming Liu, David López-López. Reducing ecommerce returns with return credits |
| 2035 | -- | 2050 | Simoni F. Rohden, Diully Garcia Zeferino. Recommendation agents: an analysis of consumers' risk perceptions toward artificial intelligence |
| 2051 | -- | 2072 | Philipp Brüggemann, Rainer Olbrich. The impact of COVID-19 pandemic restrictions on offline and online grocery shopping: New normal or old habits? |
| 2073 | -- | 2099 | Chintoo Kumar, C. Ravindranath Chowdary. A study on the role of uninterested items in group recommendations |
| 2101 | -- | 2134 | Josep M. Argiles-Bosch, Josep García-Blandón, Diego Ravenda. Cost behavior in e-commerce firms |
| 2135 | -- | 2152 | Matilde Milanesi, Simone Guercini, Andrea Runfola. Let's play! Gamification as a marketing tool to deliver a digital luxury experience |
| 2153 | -- | 2181 | Chen Zhu. The contribution of shadow banking risk spillover to the commercial banks in China: based on the DCC-BEKK-MVGARCH-Time-Varying CoVaR Model |
| 2183 | -- | 2216 | Rachita Kashyap, Ankit Kesharwani, Abhilash Ponnam. Measurement of online review helpfulness: a formative measure development and validation |
| 2217 | -- | 2238 | Jing Gao, Wanfei Zhang, Tao Guan, Qiuhong Feng. Evolutionary game study on multi-agent collaboration of digital transformation in service-oriented manufacturing value chain |
| 2239 | -- | 2258 | Eva Hagsten. ICT infrastructure in firms and online sales |
| 2259 | -- | 2290 | Zhen He, Lu Zheng, Shu-Guang He. A novel approach for product competitive analysis based on online reviews |
| 2291 | -- | 2325 | Boyuan Zhong, Houcai Shen, Jianqiang Zhang, Xing Gao. Agency or wholesale? retail selling format in the presence of new manufacturer introduction |
| 2327 | -- | 2356 | Lipeng Pan, Xiao Fu, Yongqing Li. SME participation in cross-border e-commerce as an entry mode to foreign markets: A driver of innovation or not? |
| 2357 | -- | 2377 | Jilei Zhou, Guanran Jiang, Wei Du 0005, Cong Han. Profiling temporal learning interests with time-aware transformers and knowledge graph for online course recommendation |
| 2379 | -- | 2398 | Xuebin Cui, Fei Jin. Unraveling mobile internet behavior through customer segmentation: a latent class analysis |
| 2399 | -- | 2418 | Li-Ching Ma. Novel next-group recommendation approach based on sequential market basket information |
| 2419 | -- | 2461 | Mozhu Wang, Jianming Yao. Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering |
| 2463 | -- | 2483 | Han Chen, Weiwei Deng. Leveraging heterogeneous information based on heterogeneous network and homophily theory for community recommendations |
| 2485 | -- | 2515 | Rosnita Wirdiyanti, Inka Yusgiantoro, Agus Sugiarto, Aprillia Dwi Harjanti, Indra Yudha Mambea, Subiakto Soekarno, Sylviana Maya Damayanti. How does e-commerce adoption impact micro, small, and medium enterprises' performance and financial inclusion? Evidence from Indonesia |
| 2517 | -- | 2539 | Yi-Hsiang Lu, Ching-Chiang Yeh, Tz-Wei Liau. Exploring the key factors affecting the usage intention for cross-border e-commerce platforms based on DEMATEL and EDAS method |
| 2541 | -- | 2572 | Shilin Cai, Qiang Yan. Online sellers' financing strategies in an e-commerce supply chain: bank credit vs. e-commerce platform financing |
| 2573 | -- | 2604 | Noopur Saxena, Navneet Gera, Mayur Taneja. An empirical study on facilitators and inhibitors of adoption of mobile banking in India |
| 2605 | -- | 2645 | Ruxia Lyu, Cuihua Zhang, Zhitang Li, Chunyu Li. Who benefits from offline investment: an analysis of strategic interactions between e-book pricing and bookstores' investment |
| 2647 | -- | 2689 | Fengying Hu, Zhenglong Zhou. Information services and omnichannel retailing strategy choices of e-commerce platforms with supplier competition |
| 2691 | -- | 2712 | Xing Gao. A competitive analysis of software quality investment with technology diversification and security concern |
| 2713 | -- | 2735 | Bo Yang, Yue Hu, Xusen Cheng, Ying Bao, Wenjing Chen. Exploring the factors affecting content dissemination through WeChat official accounts: a heuristic-systematic model perspective |
| 2737 | -- | 2757 | Muhammad Bilal 0012, Abdulwahab Ali Almazroi. Effectiveness of Fine-tuned BERT Model in Classification of Helpful and Unhelpful Online Customer Reviews |
| 2759 | -- | 2787 | Hongting Tang, Xiaoying Xu, Zhihong Li, Rui Qin. Identifying contributory domain experts in online innovation communities |
| 2789 | -- | 2825 | Katharina Klein, Luis F. Martinez. The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector |
| 2827 | -- | 2857 | Sirui Li, Ying Liu, Jing Su, Xin (Robert) Luo, Xiao Yang. Can e-commerce platforms build the resilience of brick-and-mortar businesses to the COVID-19 shock? An empirical analysis in the Chinese retail industry |
| 2859 | -- | 2906 | Yina Zhang, JianCheng Long, Wu Zhao. Building dynamic capabilities of small and medium-sized enterprises through relational embeddedness: evidence from China |
| 2907 | -- | 2941 | Yu Tian, Bin Dan, Molin Liu, Ting Lei, Songxuan Ma. Strategic introduction for competitive fresh produce in an e-commerce platform with demand information sharing |
| 2943 | -- | 2978 | Chuanmei Zhou, Shuiqing Yang, Yuangao Chen, Shasha Zhou, Yixiao Li, Atika Qazi. How does topic consistency affect online review helpfulness? The role of review emotional intensity |
| 2979 | -- | 3002 | Wan Kei Tham, Weng Marc Lim, Julian Vieceli. Foundations of consumption and production in the sharing economy |