| 211 | -- | 222 | John Carlo Bertot, Elsa Estevez, Tomasz Janowski. Universal and contextualized public services: Digital public service innovation framework |
| 223 | -- | 236 | Rana Tassabehji, Ray Hackney, Ales Popovic. Emergent digital era governance: Enacting the role of the 'institutional entrepreneur' in transformational change |
| 237 | -- | 249 | Ada Scupola, Antonello Zanfei. Governance and innovation in public sector services: The case of the digital library |
| 250 | -- | 257 | Christian Leuprecht, David B. Skillicorn, Victoria E. Tait. Beyond the Castle Model of cyber-risk and cyber-security |
| 258 | -- | 269 | Jesper B. Berger, Morten Hertzum, Trine Schreiber. Does local government staff perceive digital communication with citizens as improved service? |
| 270 | -- | 282 | DongBack Seo, Michel Bernsen. Comparing attitudes toward e-government of non-users versus users in a rural and urban municipality |
| 283 | -- | 290 | Robin Gauld, Jayde Flett, Sasha McComb, Andrew Gray. How responsive are government agencies when contacted by email? Findings from a longitudinal study in Australia and New Zealand |
| 291 | -- | 304 | Gregory A. Porumbescu. Linking public sector social media and e-government website use to trust in government |
| 305 | -- | 312 | Clayton Wukich, Ines Mergel. Reusing social media information in government |
| 313 | -- | 324 | Qiang Chen, Xiaolin Xu, Bolin Cao, Wei Zhang. Social media policies as responses for social media affordances: The case of China |
| 325 | -- | 337 | Antonio Vetrò, Lorenzo Canova, Marco Torchiano, Camilo Orozco Minotas, Raimondo Iemma, Federico Morando. Open data quality measurement framework: Definition and application to Open Government Data |
| 338 | -- | 345 | Bastiaan van Loenen, Stefan Kulk, Hendrik Ploeger. Data protection legislation: A very hungry caterpillar: The case of mapping data in the European Union |
| 346 | -- | 357 | Lindita Camaj. From 'window dressing' to 'door openers'? Freedom of Information legislation, public demand, and state compliance in South East Europe |
| 358 | -- | 368 | Marcelo Fornazin, Luiz Antonio Joia. Linking theoretical perspectives to analyze health information and communication technologies in Brazil |