Journal: IBM Journal of Research and Development

Volume 61, Issue 1

1 -- 0Lorraine M. Herger, William J. Rippon, C. A. Fonseca, W. Pointer, Brian M. Belgodere, W. H. Cornejo, M. J. Frissora. End-to-end service data analysis: Efficiencies achieved across the enterprise
2 -- 0Venkatraman Ramakrishna, Nitendra Rajput, Sougata Mukherjea, Kuntal Dey. A platform for end-to-end mobile application infrastructure analytics using system log correlation
3 -- 0Yu Deng, Kaoutar El Maghraoui, T. D. Griffin, V. Agarwal, S. G. Tamilselvam, R. D. Sharnagat, T. H. Alexander, N. E. Gómez, C. M. Cramer, A. Bivens, Divyesh Jadav, Z. M. Valli-Hasham, K. Wahlmeier. Advanced search system for IT support services
4 -- 0Shivali Agarwal, Vishalaksh Aggarwal, Arjun R. Akula, Gargi Banerjee Dasgupta, Giriprasad Sridhara. Automatic problem extraction and analysis from unstructured text in IT tickets
5 -- 0K. Ponnalagu. Ontology-driven root-cause analytics for user-reported symptoms in managed IT systems
6 -- 0F. J. Meng, Mark N. Wegman, J. M. Xu, X. Zhang, P. Chen, G. Chafle. IT troubleshooting with drift analysis in the DevOps era
7 -- 0Pankaj Dhoolia, P. Chugh, P. Costa, Neelamadhav Gantayat, M. Gupta, N. Kambhatla, R. Kumar, S. Mani, P. Mitra, C. Rogerson, M. Saxena. A cognitive system for business and technical support: A case study
8 -- 0S. Sarkar, B. Tak. Entity search techniques for expediting entitlement resolution in technology support services
9 -- 0Ioana Giurgiu, Dorothea Wiesmann, Jasmina Bogojeska, David Lanyi, George Stark, R. B. Wallace, M. M. Pereira, A. A. Hidalgo. On the adoption and impact of predictive analytics for server incident reduction
10 -- 0Eric Butler, T. D. Griffin, Divyesh Jadav, H. P. Petersen, A. A. Barabas. Enterprise storage software lifecycle management system
11 -- 0J. Wang, C. Li, S. Han, S. Sarkar, X. Zhou. Predictive maintenance based on event-log analysis: A case study