| 3 | -- | 4 | David I. Seidman, John J. Ritsko. Preface |
| 5 | -- | 14 | Robert F. Lusch, Stephen L. Vargo, Gregor Wessels. Toward a conceptual foundation for service science: Contributions from service-dominant logic |
| 15 | -- | 27 | Robert J. Glushko. Designing a service science discipline with discipline |
| 29 | -- | 39 | Mark M. Davis, Iris Berdrow. Service science: Catalyst for change in business school curricula |
| 41 | -- | 51 | Richard C. Larson. Service science: At the intersection of management, social, and engineering sciences |
| 53 | -- | 70 | Rahul C. Basole, William B. Rouse. Complexity of service value networks: Conceptualization and empirical investigation |
| 71 | -- | 85 | Steven Alter. Service system fundamentals: Work system, value chain, and life cycle |
| 87 | -- | 100 | Nathan S. Caswell, Christos Nikolaou, Jakka Sairamesh, Marina Bitsaki, George Koutras, Giorgos Iacovidis. Estimating value in service systems: A case study of a repair service system |
| 101 | -- | 114 | Chunhua Tian, Bonnie K. Ray, Juhnyoung Lee, Rongzeng Cao, Wei Ding 0002. BEAM: A framework for business ecosystem analysis and modeling |
| 115 | -- | 128 | Ian Miles. Patterns of innovation in service industries |
| 129 | -- | 141 | Rodney J. Clarke, Anders G. Nilsson. Business services as communication patterns: A work practice approach for analyzing service encounters |
| 143 | -- | 152 | Olli Pitkänen, Perttu Virtanen, Jukka Kemppinen. Legal research topics in user-centric services |
| 153 | -- | 166 | Nick Leon, Andrew Davies. Managed service paradox |
| 167 | -- | 178 | Jabe Hickey, Jane Siegel. Improving service delivery through integrated quality initiatives: A case study |
| 179 | -- | 191 | Rohit Verma, Gerhard R. Plaschka, Brian Hanlon, Ashley Livingston, Karl Kalcher. Predicting customer choice in services using discrete choice analysis |