| 411 | -- | 432 | Vinay Singh, Anurag Singh, Divya Jain, Vimal Kumar, Pratima Verma. Patterns affecting structural properties of social networking site 'Twitter' |
| 433 | -- | 465 | Guilherme M. B. Salles, Marcelo Fantinato, Vitor Almeida Barros, João Porto de Albuquerque. Evaluation of the StrAli-BPM approach: strategic alignment with BPM using agreements in different levels |
| 466 | -- | 492 | Plavini Punyatoya, Anurag Satpathy, Arjun Agrawal. Factors driving consumer loyalty intention towards e-tailers: an integrated model |
| 493 | -- | 511 | Vinaysingh Chawan. Enhancing revenue management systems performance with CRM systems data |
| 512 | -- | 537 | Ziad Khamis Rashid El-Tah, Mohammed-Issa Riad Mousa Jaradat. The big five personality traits and their relationship with the intensity of using Facebook: a developing country perspective |
| 538 | -- | 553 | Abdel-Rahman Al-Ghuwairi, Zaher Salah, Ayoub Alsarhan, Shatha Al Qudah, Ghadeer Al Qahmous, Aladdin Hussein Baarah, Ahmad A. Al-oqaily. Monitoring and modelling service level agreement of multiple virtual machines in cloud computing |