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    Journal: IJESMA

    Volume 8, Issue 4

    1 -- 19Hanne Westh Nicolajsen, Flemming Sørensen, Ada Scupola. The Potential of Workshops vs Blogs for User Involvement in Service Innovation
    20 -- 34Tuomo Eloranta. Online Review Site Data in Service Innovation
    35 -- 47Johanna Leväsluoto, Jouko Heikkilä, Joona Tuovinen, Kaupo Viitanen. Gamification as an Enabler of Mutual Learning in Complex Health Care Systems
    48 -- 64Jannick Kirk Sørensen. ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery of a Web Service Encounter

    Volume 8, Issue 3

    1 -- 19Sandip Mukhopadhyay, Shahrokh Nikou, Harry Bouwman. Why Controls Are Used in Platform Ecosystems?: An Analytic Hierarchy Process Approach to Rank Roles of Control Mechanisms in Platform Ecosystems
    20 -- 37Swagato Chatterjee. Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast Moving Technology Products (FMTP)
    38 -- 52Zakariya Belkhamza, Mohd Adzwin Faris Niasin, Sidah Idris. The Effect of Privacy Concerns on the Purchasing Behavior among Malaysian Smartphone Users
    53 -- 70Nabila Nisha, Mehree Iqbal, Afrin Rifat, Sherina Idrish. Adoption of e-Government Services: Exploring the Case of Electronic Tax Filing

    Volume 8, Issue 2

    1 -- 20Homer Papadopoulos. Modeling Place: Usage of Mobile Data Services and Applications within Different Places
    21 -- 37Albert Gyamfi. The Impact of Media Richness on the Usage of Web 2.0 Services for Knowledge Transfer
    38 -- 53Qazi Mahdia Ghyas, Fumiyo N. Kondo. Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi Students
    54 -- 70Rajiv Sindwani, Manisha Goel. The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

    Volume 8, Issue 1

    1 -- 17Shunzhong Liu. The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of Service Complexity and Choice Freedom
    18 -- 36Junying Zhong, Marko Nieminen. Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem
    37 -- 46Vaggelis Saprikis. An Empirical Investigation on Terrestrial and Online Gamblers' Perceptions towards e-Gambling Activities
    47 -- 63Homer Papadopoulos. Designing Smart Home Environments for Unobtrusive Monitoring for Independent Living: The Use Case of USEFIL
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