| 1 | -- | 15 | Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones. Levels of analysis issues relevant in the assessment of information systems service quality |
| 16 | -- | 32 | Pekka Salmi, Marko Torkkeli, Ville Ojanen, Olli-Pekka Hilmola. New product creation process of KIBS firms: a case study |
| 33 | -- | 53 | Kai S. Koong, Lai C. Liu, Shuming Bai, June Wei. Occurrences of internet fraud in the USA |
| 54 | -- | 69 | Karmen Rodman, Nada Trunk Sirca. On following the standards and guidelines for quality assurance in the European higher education area: a Slovenian case study |
| 70 | -- | 80 | Hsin-Hung Chen, Ben-Chang Shia. An analysis of inactive accounts in securities corporations |
| 81 | -- | 96 | Eduardo Torres-Moraga, Luis Jara-Sarrua, Jose M. Moneva. Measuring supermarket service quality: proposal for a scale |
| 97 | -- | 117 | Nilmini Wickramasinghe, Steve Goldberg, Rajeev K. Bali. Enabling superior m-health project success: a tricountry validation |