| 95 | -- | 118 | Chang-Han Wang, Tzong-Ru Lee, Wen-Shan Lin, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li. Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan |
| 119 | -- | 137 | Tikum Tacho Teboh, Adnan Omar. Mitigating first respondent challenges via enhancing health record access |
| 138 | -- | 154 | Hong Qin, Victor R. Prybutok, Jun Zhou. Quantitative comparison of service quality and recoverability measures |
| 155 | -- | 168 | June Wei, Manami Koblentz Suzuki, Lufang Guo. How to improve business value in the e-cosmetic industry? |
| 169 | -- | 180 | Hadi Akbarzade Khorshidi, Seyed Reza Hejazi. Optimising service quality translating via quantitative quality function deployment |