| 1 | -- | 11 | Peter Géczy, Noriaki Izumi, Kôiti Hasida, Koichiro Eto, Akira Mori. Interaction-Based Foundation of Services |
| 12 | -- | 25 | Heiko Wieland, Francesco Polese, Stephen L. Vargo, Robert F. Lusch. Toward a Service (Eco)Systems Perspective on Value Creation |
| 26 | -- | 48 | Irene Ng, Gerard Briscoe. Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts |
| 49 | -- | 64 | Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev. Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements |
| 65 | -- | 85 | Rachel Cuthbert, Duncan McFarlane, Andy Neely. The Impact of Contract Type on Service Provider Information Requirements |
| 86 | -- | 98 | Yoshinobu Yamamoto. Open Service Field-Point of Service: A Method to Continuously Observe Tourist Behavior in Sightseeing Areas |
| 99 | -- | 112 | Tuure Tuunanen, Anu Bask, Hilkka Merisalo-Rantanen. Typology for Modular Service Design: Review of Literature |