| 1 | -- | 12 | Riitta Smeds. Implementation of business process innovations: an agenda for research and action |
| 13 | -- | 27 | Jens O. Riis, Steen Hildebrandt, Mogens Myrup Andreasen, John Johansen. Implementing change: lessons from five development projects |
| 55 | -- | 72 | Zoe Nash, Stephen J. Childe, Roger S. Maull. Factors affecting the implementation of process based change |
| 73 | -- | 82 | Paul Lillrank, Hanna Kostama. Product/process culture and change management in complex organisations |
| 83 | -- | 107 | Harry Boer, Willem E. During. Innovation, what innovation? A comparison between product, process and organisational innovation |
| 108 | -- | 125 | Anders Berger. Developing multi-functional teams in public service - from prescribed helplessness to perceived self-esteem |
| 126 | -- | 148 | Mariano Corso, Emilio Paolucci. Fostering innovation and knowledge transfer in product development through information technology |
| 149 | -- | 173 | Omar A. El Sawy, Inger V. Eriksson, Arjan Raven, Sven A. Carlsson. Understanding shared knowledge creation spaces around business processes: precursors to process innovation implementation |
| 174 | -- | 188 | Tuomo Alasoini. Promoting network-based organisational innovations: a new approach in Finnish labour and technology policies |
| 189 | -- | 211 | Guy Doumeingts. GEM: GRAI evolution method: a case study |
| 212 | -- | 232 | Bjorn Andersen, Henrik Sverre Loland. A study of the use and effects of quality improvement tools |
| 233 | -- | 262 | Minna Forssen, Päivi Haho. Participative development and training for business processes in industry: review of 88 simulation games |
| 263 | -- | 277 | A. A. Bodnar, R. Hawley. The role of engineering in knowledge management - the key to wealth creation |