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335 | -- | 352 | Yu-Chun Chung, Shu-Hsien Liao, Wen-Jung Chang. Long live friendship? Relationships among friendship, trust and brand loyalty: a study of Starbucks |
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417 | -- | 431 | Gemma Stevens, Victoria L. O'Donnell, Lynn Williams. Patients' learning in cyberspace: a thematic analysis of patient-patient discussions in a chronic illness Facebook page |