External Links

    Journal: IS Management

    Volume 27, Issue 2

    99 -- 0Janice C. Sipior. From the Editor
    100 -- 102Sue Conger. From the Special Issue Editor: Servitizing IT
    103 -- 112Jon Iden, Lars Langeland. Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces
    113 -- 122Carol E. Pollard, Dhiraj Gupta, John W. Satzinger. Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle
    123 -- 145Jung Hoon Lee, Hye-Jung Shim, Kyung-kyu Kim. Critical Success Factors in SOA Implementation: An Exploratory Study
    146 -- 155Jagdish Pathak, Mary Robinson Lind. An E-Business Audit Service Model in the B2B Context
    156 -- 167Stuart D. Galup, Ronald Dattero. A Five-Step Method to Tune Your ITSM Processes
    168 -- 187Roland M. Müller, Sefan Linders, Luís Ferreira Pires. Business Intelligence and Service-oriented Architecture: A Delphi Study
    188 -- 192Paul Gray. Gurus
    193 -- 194Robert L. Glass. A Current-Day Problem and a Future-Day Disaster-in-the-Making
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