227 | -- | 238 | Detmar W. Straub, Donna L. Hoffman, Bruce W. Weber, Charles Steinfield. Toward New Metrics for Net-Enhanced Organizations |
239 | -- | 254 | Jinwoo Kim, Jungwon Lee, Kwanghee Han, Moonkyu Lee. Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses |
255 | -- | 274 | Pei-Yu Sharon Chen, Lorin M. Hitt. Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry |
275 | -- | 295 | Kevin Zhu, Kenneth L. Kraemer. e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector |
296 | -- | 315 | Vicki R. McKinney, Kanghyun Yoon, Fatemeh Zahedi. The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach |
316 | -- | 333 | Sarv Devaraj, Ming Fan, Rajiv Kohli. Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics |
334 | -- | 359 | D. Harrison McKnight, Vivek Choudhury, Charles J. Kacmar. Developing and Validating Trust Measures for e-Commerce: An Integrative Typology |