External Links

    Journal: IT & People

    Volume 16, Issue 2

    132 -- 156Stefan Lagrosen. Online service marketing and delivery: the case of Swedish museums
    157 -- 182Wayne G. Lutters, Mark S. Ackerman. Joining the backstage: locality and centrality in an online community
    183 -- 202Pratyush Bharati, Daniel Berg. Managing information systems for service quality: a study from the other side
    203 -- 234Carl Adams, David E. Avison. Dangers inherent in the use of techniques: identifying framing influences
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