| 1 | -- | 26 | Mahesh S. Raisinghani, E.-Lin Tan, Jose Antonio Untama, Heidi Weiershaus, Thomas Levermann, Natalie Verdeflor. CRM Systems in German Hospitals: Illustrations of Issues & Trends |
| 27 | -- | 45 | Pieter J. Blignaut, Iann Cruywagen. Development of an Information Kiosk for a Large Transport Company: Lessons Learned |
| 46 | -- | 62 | Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos. Challenges of Complex Information Technology Projects: The MAC Initiative |
| 63 | -- | 78 | Katerina Pramatari, Georgios I. Doukidis. New Forms of Collaboration & Information Sharing in Grocery Retailing: The PCSO Pilot at Veropoulos |
| 79 | -- | 104 | Suresh Chalasani, Dirk Baldwin, Jayavel Sounderpandian. Information System for a Volunteer Center: System Design for Not-For-Profit Organizations with Limited Resources |
| 105 | -- | 126 | Jing Zhang, Theresa A. Pardo, Joseph Sarkis. MACROS: Case Study of Knowledge Sharing System Development within New York State Government Agencies |
| 127 | -- | 142 | Debabroto Chatterjee, Rick Watson. Infosys Technologies Limited: Unleashing CIMBA |
| 143 | -- | 159 | Helen M. Edwards, Lynne P. Humphries. Change Management of People & Technology in an ERP Implementation |