| 3 | -- | 7 | Vladimir Zwass. Editorial Introduction |
| 9 | -- | 30 | William J. Kettinger, Varun Grover. Special Section: Toward a Theory of Business Process Change Management |
| 31 | -- | 56 | Michael J. Earl, Jeffrey L. Sampler, James E. Short. Strategies for Business Process Reengineering: Evidence from Field Studies |
| 57 | -- | 80 | Thomas H. Davenport, Michael C. Beers. Managing Information about Processes |
| 81 | -- | 107 | Donna B. Stoddard, Sirkka L. Jarvenpaa. Business Process Redesign: Tactics for Managing Radical Change |
| 109 | -- | 144 | Varun Grover, Seung Ryul Jeong, William J. Kettinger, Shouhong Wang. The Implementation of Business Process Reengineering |
| 145 | -- | 169 | Ronald M. Lee, Young U. Ryu. DX: A Deontic Expert System |
| 171 | -- | 197 | Phillip Ein-Dor, Israel Spiegler. Natural Language Access to Multiple Databases: A Model and a Prototype |
| 199 | -- | 223 | Bruce R. Lewis, Charles A. Snyder, R. Kelly Rainer Jr.. An Emprical Assessment of the Information Resource Management Construct |
| 225 | -- | 249 | Youngohc Yoon, Tor Guimaraes. Assessing Expert Systems Impact on Users Jobs |