| 175 | -- | 195 | Yue Xu, Weiping Chen, Terence T. Ow. How Does an Enterprise Use Social Media Posts To Acquire Online Social Capital? A Measurement Perspective Based on WeChat Users' Digital Footprints |
| 196 | -- | 216 | Isotilia Costa Melo, P. N. Alves Junior, J. S. Callefi, T. K. Kodama, Marcelo Seido Nagano, Daisy Aparecida do Nascimento Rebelatto. A Performance Index for Traditional Retailers Incorporating Digital Marketplace: Benchmarking Through Data Envelopment Analysis (DEA) |
| 217 | -- | 231 | Yildiray Anagün, Nur Sultan Bolel, Sahin Isik, Serif Ercan Ozkan. Deep Learning-Based Customer Complaint Management |
| 232 | -- | 257 | Cristopher Siegfried Kopplin. Chatbots in the Workplace: A Technology Acceptance Study Applying Uses and Gratifications in Coworking Spaces |