| 1 | -- | 4 | Keith W. Russell, Denise Stephens. Introduction: Organizational Development and Leadership |
| 5 | -- | 16 | Karen Holloway. The Significance of Organizational Development in Academic Research Libraries |
| 17 | -- | 32 | Kathryn J. Deiss. Innovation and Strategy: Risk and Choice in Shaping User-Centered Libraries |
| 33 | -- | 53 | Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. von Dran, Jeffrey M. Stanton. Organizational Cultures of Libraries as a Strategic Resource |
| 54 | -- | 67 | Joan Giesecke, Beth McNeil. Transitioning to the Learning Organization |
| 68 | -- | 111 | Shelley Phipps. The System Design Approach to Organizational Development: The University of Arizona Model |
| 112 | -- | 128 | Betsy A. Bernfeld. Developing a Team Management Structure in a Public Library |
| 129 | -- | 155 | Steve Hiller, James Self. From Measurement to Management: Using Data Wisely for Planning and Decision-Making |
| 156 | -- | 171 | Gail V. Oltmanns. Organization and Staff Renewal Using Assessment |
| 172 | -- | 186 | Pat Hawthorne. Redesigning Library Human Resources: Integrating Human Resources Management and Organizational Development |
| 187 | -- | 217 | Florence M. Mason, Louella V. Wetherbee. Learning to Lead: An Analysis of Current Training Programs for Library Leadership |
| 218 | -- | 229 | Maureen Sullivan. The Promise of Appreciative Inquiry in Library Organizations |
| 230 | -- | 237 | Thomas L. Moore. Facilitative Leadership: One Approach to Empowering Staff and Other Stakeholders |
| 238 | -- | 257 | Denise Stephens, Keith W. Russell. Organizational Development, Leadership, Change, and the Future of Libraries |