| 0 | -- | 0 | Robert W. Zmud. Remarks from MIS Quarterly Editor |
| 0 | -- | 0 | Michael D. Myers. Qualitative Research in Information Systems |
| 145 | -- | 167 | Ojelanki K. Ngwenyama, Allen S. Lee. Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning |
| 195 | -- | 208 | Thomas P. Van Dyke, Leon A. Kappelman, Victor Prybutok. Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire |
| 209 | -- | 221 | Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan. Measuring Information Systems Service Quality: Concerns for a Complete Canvas |
| 223 | -- | 240 | William J. Kettinger, Choong C. Lee. Pragmatic Perspectives on the Measurement of Information Systems Service Quality |
| 269 | -- | 194 | Barbara D. Klein, Dale Goodhue, Gordon B. Davis. Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals |