| 591 | -- | 605 | Mike W. Chiasson, Elizabeth Davidson. Taking Industry Seriously in Information Systems Research |
| 607 | -- | 623 | William J. Kettinger, Choong C. Lee. Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality |
| 625 | -- | 652 | Gautam Ray, Waleed A. Muhanna, Jay B. Barney. Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis |
| 653 | -- | 672 | Ann Majchrzak, Cynthia Mathis Beath, Ricardo A. Lim, Wynne W. Chin. Managing Client Dialogues During Information Systems Design to Facilitate Client Learning |
| 673 | -- | 697 | Kil Soo Suh, Young Eun Lee. The Effects of Virtual Reality on Consumer Learning: An Empirical Investigation |
| 699 | -- | 720 | Eric A. Walden. Intellecutal Property Rights and Cannibalization in Information Technology Outsourcing Contracts |
| 721 | -- | 746 | Jaana Porra, Rudy Hirschheim, Michael S. Parks. The History of Texaco s Corporate Information Technology Function: A General Systems Theoretical Interpretation |
| 747 | -- | 776 | Gabriele Piccoli, Blake Ives. Review: IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature |