| 297 | -- | 299 | Miklós Biró, Richard Messnarz. Process improvement lessons learnt in small and large organizations worldwide |
| 301 | -- | 309 | Ove Armbrust, Jan Ebell, Ulrike Hammerschall, Jürgen Münch, Daniela Thoma. Experiences and results from tailoring and deploying a large process standard in a company |
| 311 | -- | 318 | Analia Irigoyen Ferreiro Ferreira, Gleison Santos, Roberta Cerqueira, Mariano Montoni, Ahilton Barreto, Ana Regina Rocha, Andrea Oliveira Soares Barreto, Reinaldo C. Silva Filho. ROI of software process improvement at BL informática: SPIdex is really worth it |
| 319 | -- | 325 | Mads Christiansen, Jørn Johansen. ::::ImprovAbility:::::::TM::: guidelines for low-maturity organizations |
| 327 | -- | 333 | Fergal Downey, Gerry Coleman. Using SPI to achieve delivery objectives in e-commerce software development |
| 335 | -- | 343 | Javier García, Antonio de Amescua Seco, Manuel Velasco, Ana Sanz-Esteban. Ten factors that impede improvement of verification and validation processes in software intensive organizations |
| 345 | -- | 353 | Fergal McCaffery, Ita Richardson, Peter Moller. Automotive-adept: A lightweight assessment method for the automotive software industry |
| 355 | -- | 362 | Richard Messnarz, Damjan Ekert, Michael Reiner, Gearoid O Suilleabhain. Human resources based improvement strategies - the learning factor |
| 363 | -- | 370 | Pasi Ojala. Implementing a value assessment for products: an industrial case study |
| 371 | -- | 382 | Gunther Spork, Uwe Pichler. Establishment of a performance driven improvement programme |