Monika Gupta 0002, Prerna Agarwal, Tarun Tater, Sampath Dechu, Alexander Serebrenik. Analyzing Comments in Ticket Resolution to Capture Underlying Process Interactions. In Adela del-Río-Ortega, Henrik Leopold, Flávia Maria Santoro, editors, Business Process Management Workshops - BPM 2020 International Workshops, Seville, Spain, September 13-18, 2020, Revised Selected Papers. Volume 397 of Lecture Notes in Business Information Processing, pages 219-231, Springer, 2020. [doi]
@inproceedings{0003ATDS20,
title = {Analyzing Comments in Ticket Resolution to Capture Underlying Process Interactions},
author = {Monika Gupta 0002 and Prerna Agarwal and Tarun Tater and Sampath Dechu and Alexander Serebrenik},
year = {2020},
doi = {10.1007/978-3-030-66498-5_17},
url = {https://doi.org/10.1007/978-3-030-66498-5_17},
researchr = {https://researchr.org/publication/0003ATDS20},
cites = {0},
citedby = {0},
pages = {219-231},
booktitle = {Business Process Management Workshops - BPM 2020 International Workshops, Seville, Spain, September 13-18, 2020, Revised Selected Papers},
editor = {Adela del-Río-Ortega and Henrik Leopold and Flávia Maria Santoro},
volume = {397},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-66498-5},
}