Monika Gupta 0002, Prerna Agarwal, Tarun Tater, Sampath Dechu, Alexander Serebrenik. Analyzing Comments in Ticket Resolution to Capture Underlying Process Interactions. In Adela del-Río-Ortega, Henrik Leopold, Flávia Maria Santoro, editors, Business Process Management Workshops - BPM 2020 International Workshops, Seville, Spain, September 13-18, 2020, Revised Selected Papers. Volume 397 of Lecture Notes in Business Information Processing, pages 219-231, Springer, 2020. [doi]
Abstract is missing.