Beatriz Sainz de Abajo, Isabel de la Torre Díez, Enrique García Salcines, Francisco Javier Burón Fernández, Francisco Javier Díaz Pernas, Miguel López Coronado, Carlos de-Castro-Lozano. Designing an Instrument to Measure the QoS of a Spanish Virtual Store. In Miltiadis D. Lytras, Patricia Ordóñez de Pablos, Adrian Ziderman, Alan Roulstone, Hermann A. Maurer, Jonathan B. Imber, editors, Knowledge Management, Information Systems, E-Learning, and Sustainability Research - Third World Summit on the Knowledge Society, WSKS 2010, Corfu, Greece, September 22-24, 2010. Proceedings, Part I. Volume 111 of Communications in Computer and Information Science, pages 75-82, Springer, 2010. [doi]
Abstract is missing.