Johan Aberg, Nahid Shahmehri, Dennis Maciuszek. User Modelling for Live Help Systems. In Ludger Fiege, Gero Mühl, Uwe G. Wilhelm, editors, Electronic Commerce, Second International Workshop, WELCOM 2001 Heidelberg, Germany, November 16-17, 2001, Proceedings. Volume 2232 of Lecture Notes in Computer Science, pages 164-179, Springer, 2001. [doi]
Abstract is missing.