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Addressing Algorithmic Bias in AI-Driven Customer Management

Shahriar Akter, Yogesh K. Dwivedi, Kumar Biswas, Katina Michael, Ruwan Bandara, Shahriar Sajib. Addressing Algorithmic Bias in AI-Driven Customer Management. JGIM, 29(6):1-27, 2021. [doi]

Authors

Shahriar Akter

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Yogesh K. Dwivedi

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Kumar Biswas

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Katina Michael

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Ruwan Bandara

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Shahriar Sajib

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