Shahriar Akter, Yogesh K. Dwivedi, Kumar Biswas, Katina Michael, Ruwan Bandara, Shahriar Sajib. Addressing Algorithmic Bias in AI-Driven Customer Management. JGIM, 29(6):1-27, 2021. [doi]
@article{AkterDBMBS21,
title = {Addressing Algorithmic Bias in AI-Driven Customer Management},
author = {Shahriar Akter and Yogesh K. Dwivedi and Kumar Biswas and Katina Michael and Ruwan Bandara and Shahriar Sajib},
year = {2021},
doi = {10.4018/jgim.20211101.oa3},
url = {https://doi.org/10.4018/jgim.20211101.oa3},
researchr = {https://researchr.org/publication/AkterDBMBS21},
cites = {0},
citedby = {0},
journal = {JGIM},
volume = {29},
number = {6},
pages = {1-27},
}