Carlos Alarcón, Francisca Medina, Rodolfo Villarroel. Finding usability and communicability problems for transactional web applications. In Cristian Rusu, Javier Bustos, Valeria Herskovic, editors, First Chilean Conference on Human - Computer Interaction, ChileCHI '13, Temuco, Chile, November 11-15, 2013. pages 88-93, ACM, 2013. [doi]
Abstract is missing.