Michael Albers, Ritu Agarwal, Mohan Tanniru. The practice of business process reengineering: radical planning and incremental implementation in an IS organization. In Jeanne W. Ross, editor, Proceedings of the 1994 Computer Personnel Research Conference on Reinventing IS: Managing Information Technology in Changing Organizations, SIGCPR 1994, Alexandria, Virginia, USA, March 24-26, 1994. pages 87-96, ACM, 1994. [doi]
Abstract is missing.