Big data initiatives in retail environments: Linking service process perceptions to shopping outcomes

John A. Aloysius, Hartmut Hoehle, Soheil Goodarzi, Viswanath Venkatesh. Big data initiatives in retail environments: Linking service process perceptions to shopping outcomes. Annals OR, 270(1-2):25-51, 2018. [doi]

Authors

John A. Aloysius

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Hartmut Hoehle

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Soheil Goodarzi

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Viswanath Venkatesh

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