John Anderson, Robert Bishop. An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s). In Miranda Carney-Morris, Julio G. Appling, Alexa J. Spigelmyer, editors, Proceedings of the 2018 ACM on SIGUCCS Annual Conference, SIGUCCS 2018, Orlando, FL, USA, October 7-10, 2018. pages 111-113, ACM, 2018. [doi]
Abstract is missing.