Abstract is missing.
- 2028: The Decade Ahead for Higher EducationJeffrey Selingo. 1 [doi]
- A Short History of Human Computer Interaction: A People-Centred PerspectiveGeraldine Fitzpatrick. 3 [doi]
- To Fee, or Not To Fee: Asking The Right Questions About Student Technology FeesNick Pistentis. 5-10 [doi]
- Taking Down Goliath: How Numerous Workflow Optimizations Can Help Small Teams Tackle Big TasksEdward Morreale. 11-14 [doi]
- How to Ignite a Rocket Heading for the System Update?: Workshop for Training Human Resources Toward Updating the Campus Information SystemMasaru Okumura. 15-20 [doi]
- Dr. InfoSec: How to Teach Your Community to Stop Worrying and Love 2-Factor AuthenticationJessica Stockett. 21-23 [doi]
- From a SharePoint-Based E-Learning System to MoodleBernd Decker, Marius Politze, Sarah Grzemski. 25-30 [doi]
- One Little Spark: Putting the Service back in to Service DeskJason Pelletier. 31-34 [doi]
- A Botnet Detecting Infrastructure Using a Beneficial BotnetTakashi Yamanoue. 35-42 [doi]
- Personal Information Leak in a University, and Its CleanupHiroki Kashiwazaki. 43-50 [doi]
- Collaborating with Digital Natives on Digital CitizenshipCasey Davis. 51-54 [doi]
- What Cats Can Teach Us About Excellent Customer ServiceJulio G. Appling, Miranda Carney-Morris, Elizabeth Young. 55-59 [doi]
- Make Professional Time for YourselfKatelin Moul. 61-62 [doi]
- Net Promoter Score: Using NPS to Measure IT Customer Support SatisfactionShawn Lee. 63-64 [doi]
- Investing in Your Training Portfolio: Diversifying Training MethodsWinnie Ling Luper, William Olson. 65-68 [doi]
- Active Learning Success by Partnering Across the InstitutionByron D. Reed. 69-75 [doi]
- Developing an Effective Scope of Work (SOW)Jake Smithwick, Justin Dodd. 77-80 [doi]
- Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus EnvironmentJason S. Glenn, Kenneth L. Rose. 81-85 [doi]
- Designing and Deploying a Virtual IT Services Orientation for First-Year Undergraduate Students in MoodleAndrew Januszak, Cristina Koorie. 87-89 [doi]
- Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen UniversitySarah Grzemski, Bernd Decker. 91-97 [doi]
- The Great Migration: How IT Training Moved From Live Workshops to Asynchronous Online CoursesBeth Lynn Nolen. 99-102 [doi]
- The Past, Current, and Future of our Email Services in Kyushu UniversityYoshiaki Kasahara, Takao Shimayoshi, Eisuke Ito, Naomi Fujimura. 103-106 [doi]
- Secure Campus Network System with Automatic Isolation of High Security Risk DeviceKazuhiro Mishima, Takeshi Sakurada, Yoichi Hagiwara, Takahiko Tsujisawa. 107-110 [doi]
- An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s)John Anderson, Robert Bishop. 111-113 [doi]
- The Evolution of an IT Service DeskRyan Swan. 115-117 [doi]
- Customer Service Soft Skills for Student EmployeesShannon Pretko. 119-122 [doi]
- Making a Smart DecisionLisa Brown. 123-126 [doi]
- Network Boot System with Cache Boost Mechanism vs Full Cache for Laboratory PCsMasayuki Mori, Hideo Masuda, Takayuki Nagai. 127-129 [doi]
- Experience of our Video Conference System mixing with WebEx and Polycom STBTsuyoshi Akiyama, Hideo Masuda, Hiromi Yamaoka. 131-134 [doi]
- ITS Advanced Support Team: Swiss Army Knife or Ticket Dumpster?Kathryn Fletcher. 135-138 [doi]
- DIY Tech + Engaged Student Workers = Low Cost Proof of ConceptMiranda Carney-Morris. 139-141 [doi]
- Be a SAM Superhero: Save Money and Reduce Risk at Your SchoolLindsey Stewart. 143-145 [doi]
- BitLocker Full-Disk Encryption: Four Years LaterStephen G. Lewis, Timothy Palumbo. 147-150 [doi]
- Found in Translation: Lean Lessons from Manufacturing and HealthcareRebekah Cowin. 151-153 [doi]
- Trading Places: An Exchange Of (Human) ResourcesR. Kevin Chapman, Eric Handler. 155-163 [doi]
- How to Survive a Learning Management System (LMS) Implementation?: A Stakeholder Analysis ApproachAjayi Ekuase-Anwansedo, Susannah F. Craig, Jose Noguera. 165-168 [doi]
- Revitalizing Student Worker Training: Using Office 365 to Train and Manage Your Student WorkforcePaul Belvin. 169-172 [doi]
- A Career in Organized Anarchy: Building Interpersonal Relationships in Higher EducationMatthew House. 173-181 [doi]
- Evolution of a Tech Desk: Providing better Services thru Upgraded ApplicationsMelissa Doernte. 183-185 [doi]
- The "I" in Team: How Developing Individual Strength, Builds a Great TeamThomas R. Wilk. 187-192 [doi]