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Research Approaches to Service Innovation: Organizational Perspectives

Laura C. Anderson, Kelly A. Lyons, Yuriko Sawatani. Research Approaches to Service Innovation: Organizational Perspectives. In Jim Spohrer, Christine Leitner, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Volume 1208 of Advances in Intelligent Systems and Computing, pages 43-49, Springer, 2020. [doi]

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Laura C. Anderson

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Kelly A. Lyons

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Yuriko Sawatani

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