Laura C. Anderson, Kelly A. Lyons, Yuriko Sawatani. Research Approaches to Service Innovation: Organizational Perspectives. In Jim Spohrer, Christine Leitner, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Volume 1208 of Advances in Intelligent Systems and Computing, pages 43-49, Springer, 2020. [doi]
@inproceedings{AndersonLS20,
title = {Research Approaches to Service Innovation: Organizational Perspectives},
author = {Laura C. Anderson and Kelly A. Lyons and Yuriko Sawatani},
year = {2020},
doi = {10.1007/978-3-030-51057-2_7},
url = {https://doi.org/10.1007/978-3-030-51057-2_7},
researchr = {https://researchr.org/publication/AndersonLS20},
cites = {0},
citedby = {0},
pages = {43-49},
booktitle = {Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA},
editor = {Jim Spohrer and Christine Leitner},
volume = {1208},
series = {Advances in Intelligent Systems and Computing},
publisher = {Springer},
isbn = {978-3-030-51057-2},
}