Table of Contents

• Identifying Trendsetters in Online Social Networks - A Machine Learning ApproachMartina Fricke, Freimut Bodendorf. 3-9 [doi]
• Consume Less, Create More - Digital Services in the Context of SustainabilityRebecca Fischer, Lena Pieper. 10-16 [doi]
• "Innovation? Yes, I Can"-Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity MethodsLena Pieper, Rebecca Fischer, Hauke Hasenknopf. 17-21 [doi]
• Service Innovation for Cyborgs - Human Augmentation as a Self-experimentChristian Zagel. 22-27 [doi]
• Influence of Survey Link Locational Placement on the User RatingAdelka Niels. 28-33 [doi]
• Why Do You Listen to This? Experiencing Black MetalHauke Hasenknopf, Nassrin Hajinejad, Lena Pieper, Rebecca Fischer. 34-40 [doi]
• Research Approaches to Service Innovation: Organizational PerspectivesLaura C. Anderson, Kelly A. Lyons, Yuriko Sawatani. 43-49 [doi]
• Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management ProjectChristine T. Wolf, Jeanette L. Blomberg. 50-56 [doi]
• Barriers to Service Innovation Using Data ScienceRohan Alexander, Kelly Lyons. 57-62 [doi]
• Service Design Approaches to Drive Employee EngagementLaura C. Anderson, Cheryl A. Kieliszewski. 63-69 [doi]
• Methodological Reinforcements: Investigating Work Through Trace Data and TextCorey Jackson, Laura C. Anderson, Cheryl A. Kieliszewski. 70-76 [doi]
• Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service DesignMarkus Warg. 79-85 [doi]
• Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance CompanyRoman Rittweger, Anselm Kronibus, Peter Weiß. 86-92 [doi]
• Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence AnalysisDorian Miller, Rebecca Niehus, Robert J. Moore. 93-99 [doi]
• Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service PlatformIngo Bahrs, Ronald Fritz, Martin Semmann. 100-105 [doi]
• A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D LogicMarkus Frosch, Markus Warg. 106-115 [doi]
• Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant ArchitecturePeter Weiss. 116-122 [doi]
• Analyzing the Role of Artificial Intelligence in the Development of Human-Centered ServiceAndreas Zolnowski, Dietmar Frey. 123-130 [doi]
• Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary ResultYasunori Yamada, Kaoru Shinkawa, Akihiro Kosugi, Masatomo Kobayashi, Hironobu Takagi, Miyuki Nemoto, Kiyotaka Nemoto, Tetsuaki Arai. 131-137 [doi]
• Predictive Analytics and the Return of "Research" Information to ParticipantsShengzhi Wang, Ellen E. Lee, Benjamin Zywicki, Ho-Cheol Kim, Dilip Jeste, Camille Nebeker. 138-145 [doi]
• The Use of Digital Technologies and the Transformation of Work in a Hemodialysis ClinicSaturnina Alves da Silva Martins, Márcia Terra da Silva, Ivonaldo Vicente da Silva. 146-151 [doi]
• Thoughts on Design Education's FutureSunghyun Ryoo Kang. 155-160 [doi]
• Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los AngelesTom Tredway, Jose Rivera-Chang, Debra Satterfield, David Teubner, Wesley Woelfel. 161-167 [doi]
• A New Approach for Experience Design Education: Developing Conceptual Framework with StorytellingSang-Duck Seo. 168-174 [doi]
• Creating Socially Conscious Designers Through the Lens of EmpathyKimberly Mitchell. 175-181 [doi]
• AI Is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and EthicsDebra Satterfield, Troy D. Abel. 182-188 [doi]
• Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential StrategiesRyan Kirk. 189-195 [doi]
• Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software EngineeringChristine T. Wolf. 196-202 [doi]
• Typology-Based Analysis of Artificial Intelligence in Service CompaniesWalter Ganz, Thomas Meiren. 205-211 [doi]
• Artificial Intelligence as Driver for Business Model Innovation in Smart Service SystemsJens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner, Walter Ganz, Florian Urmetzer. 212-219 [doi]
• Validating and Improving the Smart Servicescape Wheel: A Qualitative Video AnalysisHyo Jin Kang, Jieun Han, Bokyung Yun, Gyu Hyun Kwon. 220-227 [doi]
• Value-Dominant Logic: An Evolving Quantum Theory of EconomicsHunter Hastings. 231-236 [doi]
• The Impact of Chatbots on Customer Service PerformanceAlexander Rossmann, Alfred Zimmermann, Dieter Hertweck. 237-243 [doi]
• Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI EraYouji Kohda. 244-250 [doi]
• Intelligence Augmentation (IA) in Complex Decision Making: A New View of the vSa Concept of RelevanceSergio Barile, Clara Bassano, Mattia Lettieri, Paolo Piciocchi, Marialuisa Saviano. 251-258 [doi]
• A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in ThailandPavinee Rerkjirattikal, Van-Nam Huynh, Sun Olapiriyakul, Thepchai Supnithi. 259-264 [doi]
• Analysis and Feedback of Movement in Manual Assembly ProcessRaveekiat Singhaphandu, Van-Nam Huynh, Warut Pannakkong. 265-270 [doi]
• Towards an Application of Remote Sensing Technology for Decision Making During Natural DisasterHideomi Gokon. 271-277 [doi]
• Case Study on Applicability of Artificial Intelligence for IT Service Project Managers with Multi Value Systems in the Digital Transformation EraHiroyuki Endo, Youji Kohda. 278-288 [doi]
• Evolution of Smart Service Architectures Through Cognitive Co-creationAlfred Zimmermann, Kurt Sandkuhl, Rainer Schmidt 0001, Dieter Hertweck, Alexander Rossmann. 289-296 [doi]
• Open Banking and PSD 2: The Promise of Transforming Banking by 'Empowering Customers'Christian M. Stiefmueller. 299-305 [doi]
• Multi-contextual View to Smart City ArchitectureLeonard Walletzký, Luca Carrubbo, Angeliki Maria Toli, Mouzhi Ge, Frantiska Romanovská. 306-312 [doi]
• The Impact of Fraternity and Sorority Participation on NAE's Engineer of 2020 Outcomes for Civil Engineering UndergraduatesDenise R. Simmons, Anh D. Chau. 313-319 [doi]
• Empowering European Mobile Youth: Case Studies from Austria and EstoniaChristine Leitner, Mohammad Allagha, Jelizaveta Krenjova, Kristina Reinsalu, Christian M. Stiefmueller. 320-326 [doi]