Jens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner, Walter Ganz, Florian Urmetzer. Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems. In Jim Spohrer, Christine Leitner, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Volume 1208 of Advances in Intelligent Systems and Computing, pages 212-219, Springer, 2020. [doi]
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