Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Daniel Arias-Aranda, Maria J. Alvarez-Gil. Long and short-term effects of customisation on the service operations strategy. IJSTM, 5(3):233-246, 2004. [doi]
Abstract is missing.