María Ximena Arias-Barahona, Harold Brayan Arteaga-Arteaga, Simon Orozco-Arias, Juan Camilo Flórez-Ruíz, Mario Andrés Valencia-Díaz, Reinel Tabares-Soto. Requests classification in the customer service area for software companies using machine learning and natural language processing. PeerJ Computer Science, 9, 2023. [doi]
@article{AriasBarahonaAOFVT23,
title = {Requests classification in the customer service area for software companies using machine learning and natural language processing},
author = {María Ximena Arias-Barahona and Harold Brayan Arteaga-Arteaga and Simon Orozco-Arias and Juan Camilo Flórez-Ruíz and Mario Andrés Valencia-Díaz and Reinel Tabares-Soto},
year = {2023},
doi = {10.7717/peerj-cs.1016},
url = {https://doi.org/10.7717/peerj-cs.1016},
researchr = {https://researchr.org/publication/AriasBarahonaAOFVT23},
cites = {0},
citedby = {0},
journal = {PeerJ Computer Science},
volume = {9},
}