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Requests classification in the customer service area for software companies using machine learning and natural language processing

María Ximena Arias-Barahona, Harold Brayan Arteaga-Arteaga, Simon Orozco-Arias, Juan Camilo Flórez-Ruíz, Mario Andrés Valencia-Díaz, Reinel Tabares-Soto. Requests classification in the customer service area for software companies using machine learning and natural language processing. PeerJ Computer Science, 9, 2023. [doi]

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